Frequently Asked Questions
Frequently Asked Questions
What is your return policy?
Since our products are well represented on this site, and will arrive at your door as it is shown in the photos, we cannot offer a full refund on items that are returned due to style issues. There is a 15% restocking fee for all returned items in addition to freight charges back to us. If your merchandise is damaged during shipping or is defective, we will immediately send you a replacement part.
In many cases we are shipping the goods 1000 miles or more. In reality, returning goods of this size that distance would be logistically impossible and too costly to offer a full refund on non-damaged items, hence the 15% restocking fee plus return freight. No Internet furniture retailer can honestly offer a comprehensive return policy on non-damaged goods, yet many will claim to, then battle when it comes time to accept the return. As with everything else on our site, we have tried to be upfront and honest regarding our return policy. If you have any additional questions about it, please contact us.
It is recommended that you save the pallets, cartons, and packing material until after you set up the furniture and inspect for defect issues. Honesty, integrity, and quality are the values that we've built our business on. If you encounter a defect, rest assured that we will make it right at our cost. If we cannot solve your problem, we will refund your money in full and arrange to have the defective product returned to us at no cost to you.
How do I return an item?
To return an item you must first contact a representative to get instructions. You will be responsible for getting the item back to us. You can either send any items yourself, or we can arrange for our freight carrier to pick the items up from you. Once we receive the items back , we will give you a refund (minus the 15% re- stock charge and any freight costs that we incur getting the items back to us). Please note that custom items may not be returnable.
Are there any guarantees against defects?
VERY IMPORTANT: It is our desire that all of our customers receive only the best in quality. Occasionally, products are damaged in the shipping process. If there is freight damage you are in no way responsible. PLEASE INSPECT ALL SHIPPING CONTAINERS BEFORE YOU RECEIVE THE ITEMS FROM THE FREIGHT COMPANY. If you notice any damage to the boxes or packages, please note that damage on the shipping document before signing for the acceptance of the items. Please contact us immediately if you find any damaged items. Upon notice, we will re-ship the damaged part within 48 hours. If there is a damage issue you must notate it the freight bill at the time of delivery.
Once you have the product inside your house, it is critical to unpack and check for damage and completeness. This must be done within 48 hours of receipt. No claims (in relation to concealed damage, missing parts, etc.) can be honored unless we are notified within the 48 hours. If a problem is found, Children's Bedroom Furniture reserves the right to determine the best way to resolve the problem. This may be done by sending out a replacement part, the issuing of a credit, replacing the entire product itself, or simply sending out a touch up pen if applicable. The customer may be asked to provide pictures to best determine the resolution of the problem. Rest assured, we will do our best ot make it right by you.
We have taken extra precautions in our shipping process to minimize any chance of product damage. This included placing the products on OVERSIZED pallets and shrink wrapping them.
In addition, our warranty covers any damage that occurs during normal use. If replacement parts are required after the warranty expires, they will be available for purchase.